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I feel lucky after reading the other reviews regarding the life of this headset's battery. When I purchased my third battery thru Amazon, it lasted about 50 weeks under light use. Not bad in comparison to other reports on the same headset... At a 75 yard distance; my conversations were as clear as a bell. During its last 3 months of life, the battery could barely hold a charge for 8 minutes and the charge indicator showed full charge just before cutoff.
The main set is a very good unit. Voice calls and messages are routinely very clear. The display date and time, constantly blinks; making for an annoying and difficult to read experience.
The KX-TG2548S phone is a sign of the times. Design something for two years life and/or make products with proprietary replacement parts. Companies think they can control customer loyalty rather than support good will. Panasonic is selling their name off, at a high premium and to their customers dismay. Doesn't have to be like this, you know. Move Panasonic down your list of acceptable vendors and give another company a chance for your loyalty. You young folks don't realize how expensive cutting engineering and quality control can be, and how the 'latest and greatest' does not mean better.
After past success with Panasonic cordless phones I felt that it was worthwhile to spend the extra money and purchase this 'deluxe' unit. One thing that put me over the top was the $50 mail-in rebate at the time. In the end I paid about $100 for this phone.
Before I go over the problems I will give credit where credit is due.
-The volume on the base unit is good.
-The speaker phone is clear and as loud as you want it.
-The cordless unit has a plug in for a headset.
-There are other base unit features that somebody might have a use for. I am not sure who.
OK, now the bad parts.
-The first battery for cordless unit was toast after 10 months of relatively light use.
-The base unit is CORDED, so it has limited uses.
-You can't scan your calls from the cordless unit.
-The base unit does not work well when wall mounted. Hard to see, hard to use.
-Battery for cordless unit is impossible to find and expensive.
-Volume on cordless unit is too low when you use a headset.
-Second battery has lasted only three months after regular use.
Right now I have two options: (1) Buy another battery for this unit, (2) buy another cordless phone. Most of the negatives that I have stated above are somewhat easy to work around. I just don't expect to have to work around issues on a $170 phone. The real show-stopper is the battery (cost, availability, and life). I purchased a $35 Motorola for my mother about 18 months ago and the battery just ran out, her penchant for yacking notwithstanding. I guess that I am going to cut my losses and get a decent phone.
If you are looking for a deluxe phone, unless you can get this one for about $30, I would avoid it like the plague.
It is not convinient to work with direct dialing through cordless set. There are only 3 direct dialing numbers available - should be at least 10 for our days. THE WORST THING of this phone battery in the cordless set are dying within 5 minutes. In the begining Battery was holing the charge for abt half an our. After about 6 month of using I can not make a call - battery dies as soon as I am starting to dial the number.
This is a very nice base unit coupled with a worthless handset. I have returned the whole system once to Panasonic and replaced the battery three times in one year. It has always been charged according to directions. Apparently, this model is the victim of short sighted engineering. Stay away unless you have a garage full of expensive batteries for the handset!
While Panasonic is consistently the most highly recommended cordless phone by electronics salespeople, this is my THIRD failure with Panasonic. While I have few problems with the corded wall mount unit, the handset has not held a charge for more than a 10 minute conversation after approximately 3 months old (after the store warrantee expired) and I am unable to say more than 'hello' on it now, before it dies out now. I have returned the phone once within the store warrantee and I have replaced the batteries twice in 2 years, which are hard to find and costly. Panasonic customer service has been neither helpful nor sympathetic to my problem. I am now researching a variety of less 'recommended' cordless phones...
I have had my phone for more than two years now, and it has served me well. The only thing I find annoying about the phone is trying to remember how to have the base page the cordless. All of the other features are easy to figure out how to use. It is not a simple phone so if you want a phone with plenty of features, this one is for you.
I bought this phone based on consumer report reviews and the corded phone works great but the battery in the cordless phone is terrible. The battery dies after 1 hour of conference call. Then it would take at least 8 hours to recharge again.
I would not recommend this phone especially for business use.
I purchased the base unit (which includes one handset) and two additional handsets. They worked okay for about a month or so, then the handset started inexplicably dying. Sometimes the screen went totally blank and you would lose the call or couldn't dial. Othertimes the screen said that I was too far away from the base (even when I was literally right next to the base). So I called customer service and they said that it sounded like I needed a new battery (after a MONTH!). I actually read the directions before using the phone and I wasn't even putting the phones on the bases to recharge after every call so that the NI CD batteries wouldn't develop a memory (they don't use the better Lithium Ion batteries that do not develop a memory). So this made no sense. Anyway, I went ahead and bought the batteries (for all three handsets) and that didn't solve the problem at all. I then went ahead and purchased another handset. Again, no problems for a month and then the same issue. Customer service issued remanufactured phones (4 handsets) and in about a month to 8 weeks all were exactly the same.
I know I wasn't doing anything wrong to cause this. I began searching the Internet and low and behold I am not alone. Apparently a law firm in New Jersey has already filed a class action law suit against Panasonic for the entire KX-TG and KX-TC cordless phone lines. Search "panasonic cordless phone class action" on google. It will be the first hit. As an attorney myself (not in any way affiliated with or even previously aware of the firm that has filed the suit), I can tell you it takes a lot of consumer complaints before a law firm decides to invest its resources in a class action suit as they are very expensive and time consuming.
So, I've learned my lesson the hard way (although there wasn't anything I could've done differently at the time of purchase). Hopefully, my experience and research into this can prevent you from having to deal with it in the future. Panasonic was unjustly enriched in distributing such a defective product and not having the corporate decency to at least recall it and replace it with a functioning line or refunding our hard earned dollars. Very disappointing and I certainly will not be purchasing the Panasonic brand again.
Have had total of 3 systems. Generally work well. The WORST part is the OEM NICAD battery. It is HORRIBLE. Buy the Energizer NIMH replacement on e-bay. It is MUCH better battery.
I've had this for a year and after very light use, both handset batteries can't hold a charge and one of the cordless handset displays is dead. I've had a number of Panasonic phones, and this was a real disappointment.
The handset batteries are famous for lousy performance - get the Energizer replacement P511 battery right away. The poor performance starts fairly quickly, so save yourself from lost calls.
Another unexplainable thing - only 2 of the 3 mailboxes can be protected with a password, the primary one (#1) cannot.
All-in-all, a feature-laden mediocre to low quality phone.
Corded with cordless is a good concept.
The cordless handset is difficult to keep a charge, even after draining and recharging to full several times and trying replacing the battery.
You can't change the number of rings the answering machine picks up after, which is permanently set to only 3. So if you don't pick up a phone after 2 rings, you'll be talking over the outgoing message and your conversation will be recorded.
Volume on the main unit is very low at maximum setting when trying to listen to messages, yet the beep on every button press is overpowering.
BTW, there IS a red flashing light that tells you when you have a voice message, and I tested and determined that voice messages are still kept after a brief power outage.
Overall, the phone is functional, but there must be better options out there.
We've had this phone for a year and a half or so, and can't wait to replace it. Cordless phone seems to work ok, but the corded handset on the base unit is worthless. The speaker on the handset earpiece is very hard to hear and gets a lot of feedback (?) from the mic. The only way we can hear the person on the other end of the line is to put our finger over the mic when we're not talking, which is very inconvenient. Also, the volume on the answering machine is horrible, even when at it's maximum setting. I'm ready to toss this unit in the garbage.
I've owned this model for 2 or 3 years. I work at home and need a cordless handset with a headset so I can walk around "hands free" or work on the computer while I talk. This phone has excellent sound quality with the headset. Plenty of volume and clarity, which is important to me because I have partial hearing loss. Before I bought this model, I bought and returned a higher-rated model because the sound quality on the headset was so poor.
I recently developed the "sticky button" problem on the handset as described by others here. This was so annoying I decided to replace the unit with a nice, highly-rated GE 5.8 GHz unit with two handsets. The sound quality over the headset was terrible. Switching to another brand of headset made no difference so I returned the unit and set up the old one again.
Another reviewer here said it was "easy" to take apart the handset and clean the number pad and circuit board. Don't believe him, it ain't easy. I tried. After removing six tiny screws, I couldn't get the circuit board to come apart, but I could lift it up enough to create enough space to blow air on the number pad and board. That seems to have helped somewhat.
In summary, if using a headset is important to you, this model can't be beat. If the "sticky button" problem comes back, I'll definitely buy the same model again.
The corded phone works fine but we have had nothing but trouble with the cordless handset. The battery dies constantly and won't hold a charge. And as other reviewers have mentioned, the numbers on the keypad stick so that that number dials two to three times. Forget making a long distance call. Definitely do not recommend, I am only giving it 2 stars because the corded phone and answering machine work fine.
Bought this 2 phone system for my service center and it has serviced me well for 3 years now. Would recommend it to anyone needing so many features in a small package.
I work form a home office and have both my home line and my office line though this phone. It is true that the phone does not stay on the last line used, if you want to use line 2 you must first choose the 'L2' button. It is also true that the battery that came with my remote handset would not hold a charge and require constant charging. I purchased two new batteries (one for the handset and one for the base unit) and thess new batteries hold a charge much longer and the battery in the base unit keeps the phone working even in a power outage. As for the answering system cutting off messages, I don't use the answering machine option I use Voicemail from my provider so I have not experienced that problem. It has a lot of nice features including my personal favorite, call waiting caller id. I use it with a headset and it's really userfriendly (this also eliminates any concern over what line you are using since you have to push buttons anyway). I have been using this phone for over three years and I'm very satisfied.
The single most import feature is call quality and it is exceptional. One thing I don't see in may of these reviews is a comment about the price and that has to be a consideration when shopping for anything. If the phone cost $400.00 it might only get 3 stars but at this price point and with all the features you get who can complain? At this price I have to give it 5 stars.
We had to return this phone because the answering function worked on line 2 but not line 1
I like this phone a lot. I use it for my business.I use a headset, so there is a jack on both the base and cordless unit. The only thing I DON'T like is the manual doesn't exlain things clearly and getting a tech support person is impossible. Its ALL menu's, NO option for a LIVE person, so if you buy this phone and neec tech support or even to help set it up as I had to, click option 1 then option 2 (to purchase a phone) and ask for a tech support person, you are connected right away.
- I woke up one morning to find my two cordless units with message "Searching for Base"
- On the base unit, I hit the DEREGISTER ALL option
- The display unit of the answering base shows the following message:
E 2562
M51 S51 FDXI
May 15, 2002
14:12:06
All keys are totally dysfunctional. I tried plugging into a different location after 5 minute gaps and all other options.
CUSTOMER SERVICE RESPONSE:
They asked me to try plugging the answering machine base into other locations around the house after removing batteries from the cordless units.
Unfortunately I barely ran out of warranty to take advantage of the warranty replacement process.
Please advise if there is a fix for this.
I obviously misspent $199 + $75 for the second cordless unit.
I actually find the sound quality and range pretty good, but I think the system is designed poorly. I can't tell you how many times I have been on the phone and wanted to scroll through my caller ID to get a number for someone I was talking to. No dice, it won't do that. There are a number of issues like that. I can't program it to prefer line 2 to make calls. You may think this is a not a big deal, except I don't like to reveal the line 1 number to my clients via there caller ID. So there went my private line.
Also the belt clip is worthless and after what seemed like hours on the customer support line they want to charge me $5.00 to replace it even though the phone is still under warranty. I'll try a different brand next time.
We've used VTech, Uniden, and AT&T cordless phones in the past and have been satisfied. The GE Edge is truly awful. The two cordless phones had extremely poor reception... we could barely hear calling in and out. The phone attached to the answering machine was the only good one but who wants to be tethered to the base?
Terrible product. We replaced it with a Uniden set.
I bought this phone just last week and I have to say I am very disappointed. I have had cordless phones for a while now and this is the first one that I have had that is getting so much static, even though the base is less that 50 feet away from the handsets. I have the base in my bedroom and when I use the handset in my dining room, there is so much static that I can't hear the person on the line. Also one of the handsets did not ring until I switched cradles. Then I have been seeing strange messages on the handsets like "line in use" even though the other phones are seated in their cradles and off. Also the ring on the handsets is very low and I couldn't find any way (I read the manual) to raise the volume. Needless to say I am going to buy a different brand.
This phone was a bad choice. We've only had it a few months, and we're already having problems with it. The handsets don't transfer, so if you get a low battery beep in the middle of an important call, you're going to have to hang up and call back with the other handset. Then the answering system started hiding messages! Someone would leave a message, but it wouldn't show on the unit, and it wouldn't play until the next message came in. If it's several days later, you may have missed an important message. Then, even though you know it must be there, you have no way to access the new message until a new message comes in. Who knows what will go wrong next?! We can't take it back to the store, but we're going to replace it anyway -- this phone is just too unreliable!
This unit arrived with a bad battery that would not charge. When I contacted GE, I was told the the battery is not included on the warranty and I would have to purchase one on my own. I emphasized that this was an item purchased two days before my call, to no avail. GE told me I could return the item to Amazon.
Also, during the call the customer service person told me we had a bad connection. I told her I was using the second handset of the system I was calling about. All she said was "Oh". The phone's voice quality is poor, static is high, and the speaker phone worse than than any cell phone I have used. I would not recommend this product to anyone.
I have only had the telephone for 1 yr and it's no longer usable voice quality was always poor ans machine not loud enough to hear unless you are standing right next to it
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